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Warranty

Our warranty covers all parts failures and factory defects and OAXIS reserves the right to amend or modify the terms and conditions of this Warranty without prior notice.

 

  1. Warranty Period

Our products are covered by a 1-year warranty from the date of purchase. This warranty covers all the purchased that had been done through retail stores, distributors and also in our official store.

If the product is purchased during promotion campaign, those products will be covered for 30 days warranty only. And the battery coverage of the products is only valid for 6 months.

The Warranty period starts from the date you purchase the Product. Your original purchase invoice (sales receipt or order confirmation e-mail), showing the date of purchase and product description, is your proof of the date of purchase.

 

  1. Warranty Claim Procedures

No registration is needed and please keep your original purchase invoice(sales receipt or order confirmation e-mail). If the product received as a gift, you may still need proof of purchase in order to get the product covered for a 1-year warranty.

(a) How to Make a Warranty Claim

You may make a Warranty claim within the Warranty period in accordance with the procedures below, provided however that you will not be entitled to a Warranty claim if your Product or defect falls under one of the exclusions under “Section 3 - Warranty Exclusions and Limitations” of this Warranty.

If you experience any issue with your Product, please contact our Customer Service from the Contact Us page and follow our instructions on troubleshooting procedures.

Meanwhile, for customer who is staying in Singapore, you may choose to either carry the faulty product to our service centre or courier over the product for our team to run the diagnose. Drop us an email at hello@myfirst.tech and our support team will advise on the procedure.

 

  1. Warranty Exclusions and Limitations

Both product accessories and any product from which the serial number has been removed are not covered by this warranty. Additionally, none of the following are covered by this Warranty; however, your watch may be qualified for fee-based, out-of-warranty service.
• Accidental user damage (eg. drops or physical screen crack breakage, water intrusion, water spills, etc)
• Cosmetic damage (eg. scratches, dents, knocks, scuffs, scrapes, chips, etc)
• Normal wear and tear (eg. aesthetic changes that occur during normal wear and aging, alteration of the colour on the wristband, broken straps, etc)