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OAXIS - The Official Maker of InkCase and the brand owner of myFirst


Our warranty covers all parts failures and factory defects and OAXIS reserves the right to amend or modify the terms and conditions of this Warranty without prior notice.


  1. Warranty Period

Our products are covered by a 1-year warranty from the date of purchase. This warranty covers all the purchased that had been done through retail stores, distributors and also in our official store.

If the product is purchased during promotion campaign, those products will be covered for 30 days warranty only. And the battery coverage of the products is only valid for 6 months.

The Warranty period starts from the date you purchase the Product. Your original purchase invoice (sales receipt or order confirmation e-mail), showing the date of purchase and product description, is your proof of the date of purchase.


  1. Warranty Claim Procedures

No registration is needed and please keep your original purchase invoice(sales receipt or order confirmation e-mail). If the product received as a gift, you may still need proof of purchase in order to get the product covered for a 1-year warranty.

(a) How to Make a Warranty Claim

You may make a Warranty claim within the Warranty period in accordance with the procedures below, provided however that you will not be entitled to a Warranty claim if your Product or defect falls under one of the exclusions under “Section 3 - Warranty Exclusions and Limitations” of this Warranty.

If you experience any issue with your Product, please contact our Customer Service from the Contact Us page and follow our instructions on troubleshooting procedures.

Meanwhile, for customer who is staying in Singapore, you may choose to carry the faulty product to our service centre. Drop us an email at support@oaxis.com to fix an appointment with us before dropping by.


  1. Warranty Exclusions and Limitations

This Warranty does not apply to product accessories and does not extend to any Product from which the serial number has been removed.  In addition, this Warranty does not cover any of the followings:

  • accidental user damage example (screen crack and water intrusion)
  • water spills
  • drops or physical breakage due to an accident
  • normal wear and tear example (broken watch strap)